Our Policies

Groups

Chinati Hot Springs is an excellent place for group retreats. Please be advised that groups who are booking the entire facility must pay 100% of the total due upon booking and must give a 90-day advance notice of cancellation. Cancellations within 90 days of the arrival date will not be issued a refund.

Pets at the Springs

We welcome your pets, but require strict adherence to our rules. We ask that you use good judgment in deciding whether to bring your pet. Pets who bark continuously, are not used to being leashed, are prone to damage furniture, or tend to "mark" or defecate indoors are NOT welcome. Should your pet surprise us with bad behavior, you will be assessed a $100 cleaning and damage fee. All pets must be leashed at all times. Pets are strictly forbidden from entering hot tubs or the cold pool area, There is a $20 per pet surcharge paid at check-in. If your pet sleeps on the bed you will be charged a 100.00 if we cannot get the hair out of our bedspreads.

Deposits and Cancellations

The hot springs are a very desirable destination, and we want to make sure that as many guests can be accommodated as possible. Accordingly, we must ask that you strictly observe our cancellation policies. Guests who are not able to adhere to these timelines risk losing their deposits.

Holidays & Spring Break - All reservations made during holiday season (November 15-January 15) or spring break (March 1-31) require the full amount as a deposit and there are no refunds for cancellation.

Other times: A deposit is 50% will hold your booking.

Cancellations made 2 weeks before arrival will receive a full refund.

If you cancel 7 days or less, you will lose the whole amount of your stay.

At Chinati Hot Springs we are not responsible for

1. The Pandemic

2. Car Trouble

3. Weather

4. Other party backs out

5. You use google or GPS and get lost

Reservations

We do not offer day passes. No walk-ins are allowed. Reservations are absolutely necessary. We no longer offer camping. Unfortunately, there is no day use of the springs, and we regret that we will have to turn guests away if they arrive without a paid reservation.

Checkin time is between 2:00 pm-9:00 pm. You must let us know if you are going to be later than 9:00 pm.

Checkout is at 11:00. We do not day late checkouts.

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